Disney’s Disability Access Service Card

Back in 2018, I wrote about visiting Disney World with Sensory Processing difficulties. If you’d like to check out that blog, click here.

We just recently returned from a trip to Walt Disney World. As mentioned in that June 2018 blog, I knew that the Disability Access Service Card existed. For this trip, we decided we would play out how ‘J’ would do in the parks, knowing that this was an option.

Looking back, I’m wishing we did it from Day 1.

The first two days of our trip, we tried to wait on lines that were not too long, take our time moving around the park and getting in breaks during the afternoon. However, even on lines that we didn’t feel were too long (15-20 minutes), ‘J’ felt otherwise. He was extremely overwhelmed waiting on line, in a crowd and felt it would take much longer than we were telling him.

If you’re a parent with a child that does not have sensory processing difficulties, you may be thinking: ‘ok but no kid wants to wait on a line in Orlando summer heat.’ And you’re right! And I don’t like it either. But for ‘J’ it’s different and his reactions to it are different. Just like any other day to day activities that may appear easy for us, they’re not always easy for him. This goes under that same umbrella.

So what is the Disability Access Service (DAS) Card? According to the Disney Parks Blog:

The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). DAS will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

On the third day of our trip, we headed to Hollywood Studios and went straight to Guest Relations. I explained that ‘J’ had sensory processing disorder and found the lines to be…and then the Cast Member finished my sentence with: overwhelming? She took us over to the side and set us up with a DAS from her handheld device. We were told that we would need to go to a specific attraction to get a return time and that the pass would be good for the entire trip. We wouldn’t need to go to guest relations each day to have it set up again.

This pass was a game changer! I could see a weight lifted off of ‘J’ as we went to different rides. He was calmer, less stressed and more excited. Isn’t that how it should be at Disney?

I’m so thankful to Disney for accommodating all of their guests and for their amazing service helping us to obtain our DAS.

If you’d like to learn more, visit the Disney Parks Blog or reach out to Disney Guest Relations!

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  1. Pingback: LEGOLAND Sensory Guide – Just My MomSense

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